To return one or more items from an order:
- The return must be requested within 14 days of the delivery date
- The item must be in its original, unused and unaltered condition
- The item must be returned with the tags and packaging in their original condition
Please note: Final Sale items are not eligible for return.
Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue.
yuanchuanb reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.
To initiate a return, please submit a request for a Return Authorization (RA) through your yuanchuanb account. Alternatively, you can contact our Customer Care team to assist you with the return process. yuanchuanb adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.
Guest Orders: If you placed your order as a guest, you must create an yuanchuanb account in order to request and manage a return yourself. If you prefer, you can contact our Customer Care team to help you facilitate the return.
International customers are responsible for covering the cost of return shipments and coordinating the return with their local post.
Please follow this step-by-step guide to initiate a return authorization:
Step 1 - Log in to your yuanchuanb account and access your ‘Order History’
Step 2 - Request a return authorization (RA)
Step 3 - An RA number and return instructions will be sent to the e-mail address associated with the order
Step 4 - Follow the instructions and coordinate the return with your local post
Please ship returning international packages with your country/region’s local shipping carrier and be sure to use standard shipping. For added safety, please insure all packages with a tracking number.
yuanchuanb does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
Once the returned merchandise has been quality checked and approved, yuanchuanb will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note: shipping fees will not be refunded.
We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.
Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.
yuanchuanb reserves the right to reject returns which do not comply with the return policy. Returns that do not respect the policy may be sent back to the original shipping address.